Refund policy

Return and Refund Policy
We want you to be fully informed before placing an order. This policy outlines your return options, responsibilities regarding shipping costs, and which items are eligible for return. Please read it carefully; by placing an order, you acknowledge and accept the following terms.

I. Return Period

You may request a return or exchange within 30 days of receiving your items. The 30-day period begins on the date of delivery, as indicated by the carrier's tracking information. We cannot process returns or exchanges for requests made after this period.

II. Return Conditions

To be eligible for a return, items must meet the following criteria:

  • They must be unused, uninstalled
  • In the same condition as when you received them
  • They must include the original packaging, tags, and all accessories
  • They must be accompanied by proof of purchase (such as your order confirmation email or order number).

If an item is damaged or missing parts due to our error, or if the item received does not match its description, the "unused" requirement does not apply; in such cases, we will provide a free replacement or return.

III. Non-Returnable Items

Returns or refunds are not accepted in the following cases:

  • Items for which the 30-day return period has expired;
  • Custom-made or personalized products;
  • Returns initiated due to a customer's misunderstanding of the product description (when the information was clearly stated on the product page);
  • Packages returned without authorization (shipments sent back without a Return Merchandise Authorization/RMA will be refused).

IV. Order Cancellation

  • Within 24 hours of placing an order: You may cancel your order free of charge (provided that production or shipping has not yet begun). Please email [Your Customer Service Email] and include your order number.
  • After 24 hours, but before shipment: If production has already started, cancellation may still be possible; however, we will deduct reasonable processing, production, and logistics costs from your refund.
  • Orders that have already shipped: These cannot be cancelled. Please follow the standard return process.

V. Return Process

Step 1: Email [Your Customer Service Email] with the reason for your return and your order number. If you need to provide photos of the item (e.g., to show damage), please include them with your request.

Step 2: We will review your application within [1–2] business days and inform you whether you are eligible for a return, as well as the amount you are eligible to be refunded.

Step 3: Once your application is approved, we will provide a return address and instructions for sending the item back. Please do not return any items before receiving a Return Merchandise Authorization (RMA) confirmation; unauthorized returns may be refused or may not be eligible for a refund.

Step 4: Please return the item according to the provided instructions and include a printed copy of your order confirmation email in the package. You are responsible for return shipping costs (unless the return is due to product quality issues or damage during transit).

Step 5: Please notify us via email once you have shipped the item, and provide a tracking number (if available).

Step 6: Upon receiving the returned item, we will complete an inspection within [3–5] business days and notify you of the outcome regarding your refund or exchange.

VI. Refund Policy
Refunds will be issued to your original payment method.

Refund processing time: Once approved, refunds are processed within [3–5] business days; the actual time it takes for the funds to appear in your account depends on your bank or payment provider.

For items returned that do not meet the eligibility criteria, we may deduct up to 70% of the item's value as a service fee, or we may decline the refund entirely.

VII. Exchanges

You may request an exchange within the 30-day period, provided the item meets the return criteria. Please contact us at [Your Customer Service Email Address], specifying the item you wish to exchange and the reason; we will then arrange the exchange based on current stock availability.

VIII. Damaged or Incorrect Items

If the item you received is damaged during transit, defective, or does not match your order, please contact us within 72 hours of delivery. Please provide your order number along with clear photos or videos of the item. Once verified, we will arrange for a free replacement, repair, or a full refund, and we will cover the return shipping costs. IX. 14-Day Cooling-Off Period for EU Customers
For items delivered to countries within the European Union, you are entitled to a 14-day cooling-off period. You may cancel your order or return your items for any reason within 14 days of receiving them. Items must be unused, unworn, have all tags attached, be in their original packaging, and be accompanied by proof of purchase.

X. Contact Information

If you have any questions, please contact us:

Email: [Your Customer Service Email]

Phone: [Your Customer Service Phone Number]

Service Hours: [Enter Business Hours]